Once you receive relevant shipment confirmation e-mail, your order has already been processed / shipped and cannot be canceled.
In the event that you wish to return the purchased products that you have received, you should send an e-mail notifying us of a request to return at [email protected]. You will receive our reply immediately.
Please note that returns are accepted according to the following conditions:
- You must inform – notify the company within 14 calendar days from delivery.
- The product is shipped to our company no later than fourteen days from aforementioned notification (e-mail).
- The products must be accompanied with the receipt of purchase.
- Packaging should not be destroyed.
- The product should not be altered, used or tested.
- The product must maintain its original condition that allows reselling. Unpacked products will not be accepted.
You are not provided with the right of withdrawal in case the price of the purchased product has been agreed upon at the time of the conclusion of the sales contract, its delivery takes place after 30 days and the actual value of the purchased product is dependent on fluctuations in the market which cannot be controlled by our Company.
Products are returned within 14 calendar days from the date of notification to [email protected].
Return Shipping costs
The buyer is responsible for return shipping costs. We will take full responsibility of the shipping costs in the cases of a defective or non-compliance product.
After the return of the products at our warehouse we will evaluate their condition, packaging and conformance with the above – mentioned rules. If the product is packed, not altered, used, tested, damaged or destroyed and is in compliance with the present terms and conditions, we will refund the amount paid to us for the product. The refund amount will be credited in the same way that you initially paid our company.
Where to return your product